Shipping policy

Last updated: May 2026

Order processing

All orders are prepared and shipped within 24 to 48 business hours after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.

Delivery times

Once the order has shipped, delivery usually takes between 5 and 8 business days, depending on the carrier and the destination.

These delivery times are estimates and may vary for reasons beyond our control (peak periods, weather conditions, exceptional events, etc.).

Carriers

Orders are shipped through our partner carriers. The carrier used may vary depending on the type of order and the destination.

Order tracking

Every order comes with a tracking number. This number is sent in the shipping confirmation email, so the customer can follow their package in real time.

If needed, the customer can contact the carrier directly with this tracking number to get more information about the delivery.

Delivery issues

We cannot be held responsible for delivery delays caused by the carrier. In the event of a delay, a stuck package, or an issue shown in the tracking, we recommend contacting the carrier first.

If the issue persists, our customer service team is always available to help the customer through the process.

Shipping address

The customer is responsible for the accuracy of the information provided when placing the order. If an address error results in a delay, non-delivery, or the package being returned, the store cannot be held responsible.

Contact

For any questions about the shipment of an order, the customer can contact our customer service team by email: contact@lumeetan.com